Privacy Policy

Last updated: January 2024

1. Introduction

AstroCred ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our credit marketplace platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

  • Name, email address, phone number
  • National ID information
  • Financial information (income, employment details)
  • KYC documents (selfie, ID photos, payslips)
  • Bank account details for disbursements

2.2 Automatically Collected Information

We automatically collect certain information when you use our platform:

  • IP address and device information
  • Browser type and version
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

  • Processing loan applications and credit assessments
  • KYC verification and identity verification
  • Providing and maintaining our services
  • Communicating with you about your account and transactions
  • Improving our platform and services
  • Complying with legal obligations
  • Preventing fraud and ensuring security

4. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure storage of KYC documents in S3-compatible storage
  • Access controls and authentication
  • Regular security audits and monitoring
  • PII encryption using server-side encryption keys

5. Data Sharing and Disclosure

We may share your information with:

  • Merchants: To facilitate product reservations and orders
  • Payment Processors: To process disbursements and repayments
  • Service Providers: Third-party services that help us operate our platform
  • Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • Request a copy of your data

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

KYC documents and loan records are retained according to regulatory requirements.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyze platform usage
  • Improve user experience

You can control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@astrocred.com
Address: 123 Business Street, Harare, Zimbabwe